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BBA Remanufacturing Inc 300 Myles Standish Blvd. Taunton, MA 02780 (866) 573-2740 us--reman.com Mon-Fri 9 am - 5:30 pm ET GM Truck & SUVCluster Repair Service Lifetime Warranty. Fitted to: Late 90s - Early 00s Trucks and SUVs Cadillac Escalade (all models) Chevrolet Avalanche, Sierra, Silverado, Suburban, Tahoe, Trailblazer Hummer H2 GMC Denali, Envoy, Yukon This is a REPAIR SERVICE of your part.We do notstock this item for sale. If you purchase this listing, we will befixingYOUR unit. Common Symptoms of a Faulty Unit: 1999+ GM Instrument Clusters fitted to trucks and SUVs are commonly failing by having inoperative or sticking gauges. The information display can also intermittently turn off. FAQs Q. How does the Repair Servicework? A. Witha Repair Service order, you send your unit to us. We fix it and send that one back to you. Shipping both ways is included in the domestic shipping rates, so we will send you a prepaid UPS label to get the unit to us by email after receiving your payment details. Q.After I purchase the Repair Service, how long doesthe whole process take? A.Most units take 2-3 days in the workshop to be repaired. Some take a little longer. Shipping can take 1-6 days each way by UPS Ground depending on where you are shipping the unit from. Please contact us forfaster shipping options or select "Request Total Amount Due From Seller" to have the Overnight option added to your invoice. Q. How do you get the UPS label to me? A. After you pay for the item, we will request a shippinglabel from UPS and email it to you, so make sure youremail address is current. It usually only takes a couple of hours for us to do this, but we have to do this manually, so please allow up to one business day to receive your label (excluding weekends). Q. How do I package the unit? A. As the unit contains delicate electronics and can be damaged in shipping, you will need topack it well.We recommend that you use a large box (so that there are about3-4 inches of extra space on each side), wrap the unit in a layer of bubble wrap and fill in the extra spaces with packing peanuts.Dont forget to include your contact details in the box. Q. Is removal ofthe clusteran easy procedure? A. Unfortunately, we do not have any information on the removal of this cluster. We recommend that you take the vehicle to a mechanic to have the cluster removed. Q. Do I need to send the whole cluster? A. Yes. You need to sendthe entirecluster including the front and back plastic pieces so we can test it properly. Q.Will the repair change my mileage? A. No.Since we are rebuilding your unit, all programming in the cluster (includingmileage) will remain the same as when you sent it to us. About BBA BBA has been remanufacturing electronic automotive parts since 1998. We are a global company with offices insix countries. We strive to be at the forefront of our industry?constantly adding products to our catalog and refining existing ones. We employ several engineers with over 100 years of experience in the industry. We test all products before we send them out. We have so much confidence in our products that we offer a lifetime warranty on all of our parts. Terms and Conditions If you purchased our REPAIR SERVICE... Make sure that the part number matches the ones listed in the auction or that the unit looks exactly like the one in the picture. If you have any doubts, call us at1- before buying the item. Afterthe item has been paid for successfully, we will email you a UPS shipping label to send your item in for rebuilding. This label signifiesyou have already paid for yourorder with us online. For most items, repairs take 1-2 days in the workshop, some may take longer. When the part is done being fixed, we will match it up with your payment and ship it back to you. Shipping charges for both way is included for people in the 48 contiguous states. Not all parts can be repaired. If your part is not repairable, we will refund your payment less shipping charges and ship it back to you. If you send in an item that does not match the one in the descripion, we will try to fix it as well and return the item to you and refund the purchase price less any shipping charges. For more information, call us: 1-. OR... If you purchased one of our EXCHANGE ITEMS... Make sure you tell us what part number you need. Without that, we cannot send you the right unit. You can either send us a message through eBay with the part number or call us. 1-. Please include your phone number as well.After the item has been paid for successfully, we will ship you a remanufacturered unit, usually within 1-2 days. Once you have installed the unit, you need to ship back your non-workingpart back to us in the same box with the prepaid UPS label included for all orders placed within the 48 contiguous states. If the old core is not returned (in rebuildable condition) within 10 days, an additional charge of $150 will be applied and your warranty will be voided. For more information, call us: 1-. For international orders, a core charge of$150 is required up front. This is payable via Paypal or credit and will be refunded back to you once we receive your old unit back (in rebuildable condition). It is your repsonsibility to cover the cost of shipping your unit back to us. Buy with Confidence -- 14 Day Money Back Guarantee We want you to be totally satisfied with every purchase you make from BBA. It is our aim to offer you quality at low prices. If, for any reason, you are not completely happy with your purchase, simply return it within 14 days of delivery, unused and in its original packaging together with the invoice. Well exchange the product or offer you a full refund. Shipping Information We only ship via UPS. We strongly recommend that you add insurance to your package. We are not responsible for lost or damaged packages. Please also make sure you package your items very well. The domestic shipping rates quoted are for UPS shipping to and from the 48 contiguous United States. Rates are higher for Alaska, Hawaii, and Puerto Rico. Please call us at 1- for more information. Canada Shipments We ship to Canada. You must provide the shipment of your unit to us on your own. We will provide the shipment to you via UPS Standard service, which costs $20. We do not provide incoming shipping for any international sales. The buyer is responsible for paying any import and/or export fees associated with shipping the item, which can include incoming duty, outgoing duty, and/or UPS-assessed brokerage fee (which is determined solely by UPS). Even items that cannot be repaired could be subject to these fees. International Shipments We ship internationally. You must provide the shipment of your unit to us on your own. We will provide the shipment to you via ce, which costs approximately $150. We do not provide incoming shipping for any international sales. The buyer is responsible for paying any import and/or export fees associated with shipping the item, which can include incoming duty, outgoing duty, and/or UPS-assessed brokerage fee (which is determined solely by UPS). Even items that cannot be repaired could be subject to these fees. BBAs Limited Lifetime Warranty The BBA Limited Lifetime Warranty covers the repair of your unit back to its original operating condition for any problems resulting from manufacturing or workmanship defects. All internal components and labor performed by BBA Remanufacturing Inc are fully covered. It is valid as long as you own the vehicle and is non-transferable. Shipping, removal, diagnostic, coding, programming, software download, and/or mechanic charges are not covered by the warranty. If BBA determines the part is beyond repair, we will either provide a replacement unit, or refund the entire purchase price, at our discretion. Factors that could void the warranty include, but are not limited to: water damage, fire damage, over voltage damage, part being damaged as a result of another defective part in the vehicle, damage caused by jump starting the vehicle, improper use, use in an application for which the part was not intended, or untimely return of core unit (if applicable). 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